Return & Refund Policy

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Renato Ferreira Da Purificação wants you to be completely satisfied with your Zorura purchase. This policy explains your rights and the return process.

1. Right of Withdrawal - 14 Calendar Days

In accordance with the Consumer Contracts Regulations 2013 (implementing EU Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of the date your order was delivered, without giving any reason. To exercise this right, you must notify us in writing (email to info@ecoankle.world) before the 14-day period expires.

2. Condition of Returned Goods

To be eligible for a return and refund, the pack of Zorura must be unopened and in its original condition. For food supplements, the right of withdrawal does not apply to products whose seal has been broken after delivery, as this renders the product unsuitable for return on hygiene and health protection grounds (Regulation 28(3)(g) of the Consumer Contracts Regulations 2013). We therefore ask that you do not open the pack if you intend to return it.

3. How to Return

Email info@ecoankle.world with your name, phone number and reason for return. We will reply within 2 working days with return instructions and the return address. Please include a copy of your order confirmation or a note with your name and phone number inside the parcel.

4. Return Postage Costs

Unless the item is faulty or was delivered in error, the cost of return postage is borne by the customer. We recommend using a tracked postal service, as we cannot accept responsibility for parcels lost in transit.

5. Refund Processing

Once we receive the returned item and confirm it is in eligible condition, we will process your refund within 14 calendar days. Refunds are made by bank transfer or by the original payment method where possible. We will contact you to arrange this.

6. Cancellation Before Despatch

You may cancel your order free of charge at any time before it is despatched - either during the telephone confirmation call or by contacting us at info@ecoankle.world or +44 20 3982 5170. Because payment is taken on delivery (not in advance), a pre-despatch cancellation results in simply no parcel being sent and no charge.

7. Refusing Delivery

As payment is collected on delivery, you are entitled to refuse to accept the parcel from the courier at the point of delivery. If you do so, the order will be cancelled and no charge will be made.

8. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery at info@ecoankle.world. We will arrange a free replacement or full refund, including return postage costs, in line with your statutory rights under the Consumer Rights Act 2015.

9. Contact

Renato Ferreira Da Purificação · Rua Principal das Praias do Sado, Nº 240, 2910-344 ANEXO, Setúbal, Portugal · info@ecoankle.world · +44 20 3982 5170 · Mon-Fri 09:00-17:00